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Skillset New Zealand Blog

Ideas to help your team develop personally and professionally.

Assertiveness and self-esteem. Which one comes first? Does assertive behaviour produce a healthy self-esteem, or are people with healthy self-esteem assertive?

Both are true - so you don't have to wait till you have healthy self-esteem to begin being assertive.

I remember coming home one day from my first job, very upset.

I worked in a finance team and my work was part of a system. If the person ahead of me in the process didn’t do her work on time, I couldn’t complete mine on time.

I found that frustrating and stressful. I ended up trying to do both our jobs so I wouldn’t look bad.

  1. Saying no without guilt
  2. Customer service: when angry becomes abusive
  3. Accepting responsibility for our mistakes
  4. Resolving conflict: when you think the other person is just plain wrong