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Skillset New Zealand Blog

Ideas to help your team develop personally and professionally.

Some of us suffer from an excessively high sense of obligation to others - making it difficult to opt out or say no to all the requests made on our time.

Here are some simple tricks to help you stand your ground.

Imagine. Someone calls you on the phone and says, ‘I’m very annoyed about this!” That’s one thing. But swearing, contemptuous, personal language, that’s another thing entirely. Anger and abuse are very different, and so is our strategy for dealing with them.

  1. Accepting responsibility for our mistakes
  2. Resolving conflict: when you think the other person is just plain wrong
  3. How to tell the truth to the boss who doesn’t want to know
  4. Customer service: how to handle a ranting customer