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• A liberating choice: to be unembarrassable

• Accepting responsibility for our mistakes

• Be wary of the narcissist

• Communication skills: Be a decision-making guru

• Communication skills: Challenging situations

• Conflict and maintaining the professional you

• Conflict resolution: mediate with feelings not facts

• Customer service: how to handle a ranting customer

• Customer service: when angry becomes abusive

• Dealing with difficult people: help them break the habit

• Difficult conversations: Something vital before you start

• Emotional Intelligence Workshop

• Handle complaints effectively

• How to tell the truth to the boss who doesn’t want to know

• Managing time: too much work and not enough hours?

• Presentation skills tip: Signal your real agenda immediately

• Resolving conflict: when you think the other person is just plain wrong

• Saying no without guilt

• Sorry: let's be clear what it means

• Talk yourself into being an assertive person

• The art of persuasion: changing behaviour

• Tips for managing your time

• When do you need a psychopath in the team?

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Skillset New Zealand

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Tel: +64 (04) 234 6992

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Tel: +64 (03) 365 3164
E-mail: info@skillset.co.nz

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