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  • About Skillset
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  • A liberating choice: to be unembarrassable

  • Accepting responsibility for our mistakes

  • Be wary of the narcissist

  • Communication skills: Be a decision-making guru

  • Communication skills: Challenging situations

  • Conflict and maintaining the professional you

  • Conflict resolution: mediate with feelings not facts

  • Customer service: how to handle a ranting customer

  • Customer service: when angry becomes abusive

  • Dealing with difficult people: help them break the habit

  • Difficult conversations: Something vital before you start

  • Emotional Intelligence Workshop

  • Handle complaints effectively

  • How to tell the truth to the boss who doesn’t want to know

  • Managing time: too much work and not enough hours?

  • Presentation skills tip: Signal your real agenda immediately

  • Resolving conflict: when you think the other person is just plain wrong

  • Saying no without guilt

  • Sorry: let's be clear what it means

  • Talk yourself into being an assertive person

  • The art of persuasion: changing behaviour

  • Tips for managing your time

  • When do you need a psychopath in the team?

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© 2022 Skillset New Zealand Limited
Skillset New Zealand
P O Box 58024 Wellington
Tel: +64 (04) 234 6992

Unit 9, 41 Sir William Pickering Drive
Christchurch
Tel: +64 (03) 365 3164
E-mail: info@skillset.co.nz
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