Encourage your team to use this checklist...
Will our customers appreciate it? (if not, it’s not a customer service project)
Is it practical to do this project without compromising our regular work too much?
Will it give us quick results?
Will we be able to measure the results? (‘Completed’ could be enough measurement)
Once they’ve finished one project, encourage them to start another. Display a list of their achievements. Momentum builds commitment to do more.
First, let's acknowledge what a complaint really is: the biggest bargain in market research we'll ever get.
Praise encourages us to keep doing what we're doing. Complaints challenge us. They tell us about our market and our systems, and offer us the encouragement to change.