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  • Customer service projects: Think big or small?

  • Customer service: 12 ways to outstanding service

  • Customer service: Ask the 'What if?' questions

  • Customer service: how to handle a ranting customer

  • Customer service: One word that could transform your business

  • Customer service: Something better than under-promise over-deliver

  • Customer service: useful ideas to discuss with your colleagues

  • Customer service: when angry becomes abusive

  • Dealing with difficult people: help them break the habit

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  • Improve your customer service by stopping work

  • Motivation: keep your team and your accountant happy

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  • Sorry: let's be clear what it means

  • What you really need in your customer service programme

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Skillset New Zealand
P O Box 58024 Wellington
Tel: +64 (04) 234 6992

Unit 9, 41 Sir William Pickering Drive
Christchurch
Tel: +64 (03) 365 3164
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