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• Answer complaints directly

• Boost your productivity with speed-dating

• Conflict and maintaining the professional you

• Customer service projects: Think big or small?

• Customer service: 12 ways to outstanding service

• Customer service: Ask the 'What if?' questions

• Customer service: how to handle a ranting customer

• Customer service: One word that could transform your business

• Customer service: Something better than under-promise over-deliver

• Customer service: useful ideas to discuss with your colleagues

• Customer service: when angry becomes abusive

• Dealing with difficult people: help them break the habit

• Handle complaints effectively

• Improve your customer service by stopping work

• Motivation: keep your team and your accountant happy

• Online training or face-to-face?

• Sorry: let's be clear what it means

• What you really need in your customer service programme

• Wondering why morale is low at work?

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Skillset New Zealand

P O Box 58024 Wellington

Tel: +64 (04) 234 6992

Unit 9, 41 Sir William Pickering Drive
Christchurch

Tel: +64 (03) 365 3164
E-mail: info@skillset.co.nz

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