You notice that once again Pete is not doing his job the way he should. Or, maybe you hear Jane speaking to a colleague in an inappropriate way. Then again, maybe you recognise that Kevin’s attitude is really starting to affect team morale. Whatever the situation, you realise that something needs to be said, and that you are the person responsible for saying it.
Have you ever had to have a ‘difficult’ conversation with a team member or colleague? Chances are that if you haven’t yet, the day will come—especially if you are in a leadership role.