Skillset New Zealand Blog

Ideas to help your team develop personally and professionally.

business writing

Let's get controversial.

Business letters in formal English are not more professional. They're just odd. They're not better service; they're aloof and cold and say, 'This is our routine letter because we couldn't be bothered writing one especially for you'. 

Come right out with it. Tell them what you've decided in the first or second sentence. If they're due an apology, do it there.

Most people don't. Instead...