Skillset New Zealand Blog
- Written by Roydon Gibbs
What do you think of this comment from someone I met recently?
'This engagement stuff is a distraction. We just need to get on with doing our jobs'.
To understand the value of something it's sometimes useful to stop and look at the alternative. Statistics tell us that a large portion of the workforce is not engaged. So, if people are not engaged, what are they? And, does that matter?
- Written by Roydon Gibbs
By Roydon Gibbs Skillset New Zealand
Putting all your effort into understanding the needs and expectations of your customers could be a waste of time.
It may be tempting to focus on the people who use your products or services, but let's note that you have both external and internal customers - with the internal ones being your colleagues.
Your internal customers should be your priority.
Christchurch
E-mail: info@skillset.co.nz