Let's keep it simple. Five key ideas to provide a focus for this year.

Ignore the pop psychology. These are my picks from objective research.

So you’ve been burned on social media or maybe had an earful from an angry customer or colleague.

You know  they are wrong and you’re tempted to respond with a satisfying reply. It won’t be satisfying for long.

Instead try this...

Register for The Skillset Brief

Tips, advice and insights from our specialists.

It's not a newsletter. There's no news and it's not about us - just ideas you can use.

We send them out every few weeks.

Register for The Skillset Brief