Skillset New Zealand Blog

Ideas to help your team develop personally and professionally.

What’s it really like for customers who need to communicate with you and your colleagues?

Most days, maybe your team is an example to the rest of your organisation and your competitors.

It’s easy to say, ‘our communication is excellent’. It’s more productive to brainstorm the ‘what ifs...’and come up with a solutions.

What if someone is away today?
What if a client needs to know when one of your colleagues will be available and you don’t know?
What if the caller wants technical information and you don’t have it?
What if a caller is stressed, angry or upset because someone sent the wrong product?
What if a client demands something you can’t deliver?

Take time out to consider what might get in the way of excellent communication. Rehearse the words you could use in each challenging situation. Can you agree on strategies to handle unusual events?


About Ralph Brown

ralph brown blog3

Ralph is our founder. He has a background in psychology, television journalism and business.

Ralph's passions are positive psychology and writing. He leads workshops on both and speaks to conferences on the psychology of thriving at work.

Professional Speakers Australia has awarded him its top speaking accreditation, the CSP. He has since been made a life member of Professional Speakers New Zealand.

He has written six books, six e-books and more than a hundred articles on psychology and writing. International research journals have published his articles reviewing the research on resilience.

Ralph lives in rural Canterbury. He is a JP and marriage celebrant and enjoys travelling to French-speaking countries.

Interested in training in business writing?

A business writing workshop will give your team far more than just plain English. They’ll be achieving more clarity in less time. Through their emails and letters, they’ll be building cooperative relationships with their colleagues, customers and community.

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Interested in training to develop your teams’ resilience?

Discover what top achievers do when the going gets tough.

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