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Skillset New Zealand Blog

Ideas to help your team develop personally and professionally.

Communicate like a real person. If they like you, you’ll be more persuasive.

Imagine this. Yesterday you called at two stores to enquire about a new mobile phone. At one store the assistant was courteous, efficient, knowledgeable, but aloof. At the next store, the assistant was equally professional, but you develop a rapport. Let's say the deals are the same.

  1. Persuasion: Benefits and positivity revisited