There's plenty of evidence of what makes us resilient individually. Researchers have been observing resilient people in sport, business, the military and education for decades.

We can use what they’ve found, whether we are leading a group or just an influential member.

Here are my top three picks from the best evidence available...

1. Decide that your success is up to the team - not luck or fate

Sound obvious? Is your team making the most of that idea? Do you always believe that you have a choice, even if it’s to accept your circumstances, but choose your attitude to it? When you’re struggling, or have a major setback, do you ask, ‘What are our choices here?

If your team believe that success is up to them, they can make other choices. You might choose to be courageous, to think independently, or be comfortable with your customers’ demands. You might choose to develop your team’s professionalism.

2. Choose a growth mindset

People with a growth mindset see top performance as a journey with inevitable setbacks. They see setbacks and failures as opportunities to learn. Those with a fixed mindset believe that talent, ability and intelligence are fixed. They believe that we either have those qualities, or we don’t and there’s nothing we can do about it.

Does your team see setbacks and failures as learning opportunities?

Team leaders: Develop your team’s growth mindset by praising effort, strategies and persistence. Never mention talent or intelligence.

3. Take care when talking about your team’s successes and setbacks

Your project went well? Celebrate - and make sure that everyone sees their success as evidence that the team are on the way to greater things.

Setback? It has nothing to do with the team’s potential. It must be something that will be different, or you can change next time. Maybe you didn’t spend enough time on the tender. Maybe the client cancelled the project because there wasn’t enough money in the budget. Is there something the team can learn from the experience?

Any doubts about those three keys to resilience for your team? Listen to the media interviews with elite sports people. The top teams have sports psychologists and it shows. You’ll hear the same themes coming through.

Busy? Overwhelmed by a never-ending to-do list?

The old-school approach to that situation was to try to get better at time management. But we need to move on from that approach.

Firstly, let’s get real. You and I cannot manage (or control) time anymore that we can control gravity (unless of course you are Dr Who).

Secondly, you and I now live in a world of information and distraction overload that our parents and grandparents could not have imagined when they began their careers. In our noisy, over-stimulated, complex and ever-changing 21st century environments we need a new approach.

We need to forget about managing our time and focus on what we can manage.

So, what can we manage?

Intention
Set your compass to guide you through the maze. Get clear about the purpose of your work. That clarity doesn’t need to be some grandiose ‘Life Purpose’, but rather a realistic understanding of key results you need to produce in your role—the ‘why’ of your role.

Attention
Create filters to prioritise what you take notice of. Get clear about what is worth paying attention to. What information, activities, relationships will have the greatest impact on your ability to create the results you want? What things can or should you be ignoring?

Actions
Use your energy to get stuff done. Get clear about the actions you need to take to achieve results. Get specific about how and when to take those actions. Then, take action!

Relationships
Decide who you need to work with and how you need to work with them. Get clear about what you need from others and what they need from you. No matter what your role is, you will never be able to achieve your purpose without others. Mastering the skills of good communication and relationship building is vital for success.

Our workloads are not likely to get lighter. However, the better we manage those four things the more our clarity and capability will increase and the times we are overwhelmed will decrease.

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