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Recognising, responding, and reporting aggressive behaviours in the workplace - supporting health and safety systems

Training with actors. These workshops take place in a controlled and supportive environment. Participants are safely exposed to several typical types of aggression and shown how to recognise what’s happening, how to manage  to different situations and how to reduce personal emotional impacts.

 What makes Skillset's approach different?

  • We'll design the training especially for your team - your priorities, your scenarios. (Be very wary of off-the-shelf training.)
  • Serious training, not passive seminars (So, not just information, but skills that last)
  • Proven methods for managing aggressive behaviour (We use research results and the advice of people who encounter aggressive behaviour every day.)
  • The trainers are also experienced actors so the scenarios will seem very real
  • We make training challenging, fun and memorable
What could we include?

It's your workshop, so let's talk about what would be most useful for your team. This email address is being protected from spambots. You need JavaScript enabled to view it. and we'll put you in touch with a trainer, not a salesperson.

Here's what most clients ask us to include...

  • What is aggressive behaviour? (including different kinds of aggressive behaviour)
  • How to describe the behaviour in a report after the event?
  • How to look after yourself
  • When to de-esecalate of disengage?
  • What to tell yourself during and after the event.

Tactical Communications and situational awareness workshop

Safety for people on the front line – a health and safety basic.

Safety for people on the front line – a health and safety basic


It’s training in communication and awareness for people who may, or do, need to de-escalate, or disengage from angry and abusive behaviours. We’ll develop their skills so they can recognise risk, stay safe, reduce tensions, and manage the people exhibiting aggressive behaviour.

What makes Skillset's approach different?

  • We'll design the training especially for your team - your priorities, your scenarios. (Be very wary of off-the-shelf training.)
  • Serious training workshops, not passive seminars (So, not just tips and hints, but skills that last.)
  • Proven, practical methods (We use research results and the experience of many people who work on front lines, not 'this is what worked for me'.)
  • We make training challenging, fun and memorable
What could we include?

It's your workshop, so let's talk about what would be most useful for your team. This email address is being protected from spambots. You need JavaScript enabled to view it. and we'll put you in touch with a trainer, not a salesperson.

To get you started, a few suggestions...

·         A range of communication skills to manage flashpoints

·         Body language – how to interpret it and use it to de-escalate potential trouble

·         How to decide when to de-escalate and when to disengage

How to maintain your professionalism under pressure 
  1. Communication Skills: Professional Sports
  2. Time Management
  3. Online training or face-to-face?
  4. Wellbeing at work

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