What do you think of this comment from someone I met recently?
'This engagement stuff is a distraction. We just need to get on with doing our jobs'.
To understand the value of something it's sometimes useful to stop and look at the alternative. Statistics tell us that a large portion of the workforce is not engaged. So, if people are not engaged, what are they? And, does that matter?
By Roydon Gibbs Skillset New Zealand
Putting all your effort into understanding the needs and expectations of your customers could be a waste of time.
It may be tempting to focus on the people who use your products or services, but let's note that you have both external and internal customers - with the internal ones being your colleagues.
Your internal customers should be your priority.