Skillset New Zealand Blog

Ideas to help your team develop personally and professionally.

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What do you think of this comment from someone I met recently?

'This engagement stuff is a distraction. We just need to get on with doing our jobs'.

To understand the value of something it's sometimes useful to stop and look at the alternative. Statistics tell us that a large portion of the workforce is not engaged. So, if people are not engaged, what are they? And, does that matter?

By Roydon Gibbs Skillset New Zealand

Putting all your effort into understanding the needs and expectations of your customers could be a waste of time.

It may be tempting to focus on the people who use your products or services, but let's note that you have both external and internal customers - with the internal ones being your colleagues.

Your internal customers should be your priority.

About Roydon Gibbs

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Roydon Gibbs is a Senior Trainer at Skillset.

Roydon specialises in engagement - how to ensure that your staff enjoy coming to work, are at their most productive, speak well of your organisation after hours - and stay.

He has been involved with learning and development since 1998. His knowledge of engagement comes from the research and his experience working with a wide range of organisations.

Roydon holds qualifications in adult teaching and learning. He is a professional member of the New Zealand Association for Training and Development and an accredited member of the Professional Speakers' Association of New Zealand.

Covid-19: Leading people who work from home

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