Skillset New Zealand Blog

Ideas to help your team develop personally and professionally.

engagement hero

You may have been told that if you want to get the best out of your staff one of the things you need to do is encourage them.

How do you do that?

Making vague and shallow comments like, 'keep up the good work' and 'good job, well done' are not specific enough to be useful.

Real encouragement boosts the energy, commitment and focus that people have for their work. To do that you need to use encouragement to fuel their inner resources. So what are those inner resources and how do you do that?

Professor Fred Luthans and his colleagues recommend you focus on four ideas with the acronym HERO:


Help staff members set challenging goals and create workable plans to achieve them. Encourage them by saying, 'I believe you can find the way to get it done'.


Set-up staff members with the opportunity to successfully learn new skills and tasks. Encourage them by saying, "I'm confident you have the ability to do it well'.


Give staff members the freedom to take risks and make mistakes. Encourage them by saying, 'We all experience set-backs, let's see this as an opportunity to learn and make progress'.


Let your staff know that you are expecting positive outcomes. Encourage them by saying, 'If you think it through and stay flexible, I think you'll get there'.

Talking to your staff that way every day will make you an engagement hero.


Interested in a workshop on engagement for your team or leaders?

About Roydon Gibbs

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Roydon Gibbs is a Senior Trainer at Skillset.

Roydon specialises in engagement - how to ensure that your staff enjoy coming to work, are at their most productive, speak well of your organisation after hours - and stay.

He has been training for more than 15 years. His knowledge of engagement comes from the research and his experience working with a wide range of organisations.

Roydon holds qualifications in adult teaching and learning. He is a professional member of the New Zealand Association for Training and Development and an accredited member of the National Speakers' Association.

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