Skillset New Zealand Blog

Ideas to help your team develop personally and professionally.

I remember it well.

We were taking a break in writing workshop and one of the participants mentioned to me that his boss had told him that effective writing is simple: 'You just take all the emotion out of it'.

Why would you do that?

If the boss meant anger, frustration or hostility, fair enough. But all the emotion?

Emotions are vital in all forms of communication. An e-mail or letter devoid of warmth or empathy could easily come across as the work of a heartless bureaucrat. A presentation without your enthusiasm or interest will just be a boring recitation of facts.

Emotions don't have to be negative or over the top, but they're essential.


Interested in a workshop on business writing for your team?

About Ralph Brown

ralph brown blog3

Ralph is our founder and managing director. He has a background in psychology, television journalism and business.

Ralph's passions are psychology and writing. He leads workshops on both and speaks to conferences on the psychology of thriving at work.

In 2011  Professional Speakers Australia awarded him its top speaking accreditation, the CSP.

He has written six books and more than a hundred articles on psychology and writing. International research journals have published his articles reviewing the research on resilience.

Ralph enjoys trips to France. He lives in rural Canterbury.

Interested in training in business writing?

A business writing workshop will give your team far more than just plain English. They’ll be achieving more clarity in less time. Through their emails and letters, they’ll be building cooperative relationships with their colleagues, customers and community.

Learn more

Interested in training to develop your teams’ resilience?

Discover what top achievers do when the going gets tough.

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