Skillset New Zealand Blog

Ideas to help your team develop personally and professionally.

First, let's acknowledge what a complaint really is: the biggest bargain in market research we'll ever get.

Praise encourages us to keep doing what we're doing. Complaints challenge us. They tell us about our market and our systems, and offer us the encouragement to change.

Effective trainers are realists.

They have to be. They have to assume that the glow, the inspiration, the new ideas and new skills will gradually dissipate as the workshop becomes a distant memory. It's a safe assumption, but there are ways to ensure that the training holds its value.

About Ralph Brown

ralph brown blog3

Ralph is our founder and managing director. He has a background in psychology, television journalism and business.

Ralph's passions are psychology and writing. He leads workshops on both and speaks to conferences on the psychology of thriving at work.

In 2011  Professional Speakers Australia awarded him its top speaking accreditation, the CSP.

He has written six books and more than a hundred articles on psychology and writing. International research journals have published his articles reviewing the research on resilience.

Ralph's enjoys trips to France. He lives in rural Canterbury.

Interested in training in business writing?

A business writing workshop will give your team far more than just plain English. They’ll be achieving more clarity in less time. Through their emails and letters, they’ll be building cooperative relationships with their colleagues, customers and community.

Learn more

Interested in training to develop your teams’ resilience?

Discover what top achievers do when the going gets tough.

Learn more