I was once late to catch a plane to London. The flight had already closed, but there was a delay, so the counter staff relented. I dashed through the various checks, along the travelator, panting, and came to a halt at the end of a long queue of passengers.
After a few minutes I heard an American businessman complain about having to wait. ‘Ah well,’ grinned his companion, looking totally relaxed, ‘It sure beats being an ant in a sand hill.’ It sure beats missing your flight too. It’s all a matter of perspective.
That kind of positive thinking is a key to resilience and a tool we can sharpen...
So you've just been abused by a colleague, boss, client or member of the public? It's only human to want to respond in kind: make your own accusations, shout back, or send out a group email 'correction' with a few barbs of your own.
There's a better way. It will enhance your reputation and help to get you back on track.