Skillset New Zealand Blog

Ideas to help your team develop personally and professionally.

Ever noticed how we instinctively try to avoid taking responsibility for our mistakes, behaviours or actions? We all want to be respected and liked by others, so when we do something that might reflect badly on us, we feel a strong impulse of self-preservation.

We use what’s called RPM to avoid the fallout.

If perception is reality - how do you shift someone's perception (which they believe to be accurate) to bring them in line with reality?

About Alana Billingham

Alana Billingham

Alana is a director and senior trainer with Skillset, based in Wellington.

Alana takes workshops on a wide range of topics and is at the leading edge in the world in teaching investigative interviewing.

Some of Alana's negotiation clients negotiate multi-million dollar deals. Others just need to sort out arrangements with their suppliers.

Alana has attended a master class on investigative interviewing the UK and keeps in touch with her classmates.

Interested in training in leading virtual teams?

We’ll show your leaders how to keep your virtual teams motivated and productive.

Learn more

Interested in training in investigative interviewing?

We’ll help your investigators use some simple techniques to uncover the useful, accurate information they need.

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Interested in training in negotiation?

We’ll show your negotiators a method used around the world in negotiations big and small. It’s very different from adversarial bargaining or mere compromise.

Learn more