If you want to make learning easy, you need to understand how we remember things.
Use the memory process to your advantage.
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Men and women say 'sorry' for different reasons.
Men generally apologise as an admission that they made a mistake or did something wrong. They apologise less frequently than women because it's so personal.
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Alana is a director and senior trainer with Skillset, based in Wellington.Alana takes workshops on a wide range of topics and is at the leading edge in the world in teaching investigative interviewing.Some of Alana's negotiation clients negotiate multi-million dollar deals. Others just need to sort out arrangements with their suppliers.Alana has attended a master class on investigative interviewing the UK and keeps in touch with her classmates.
We’ll show your leaders how to keep your virtual teams motivated and productive.Learn more
We’ll help your investigators use some simple techniques to uncover the useful, accurate information they need.Learn more
We’ll show your negotiators a method used around the world in negotiations big and small. It’s very different from adversarial bargaining or mere compromise.