Skillset New Zealand Blog

Ideas to help your team develop personally and professionally.

Assertiveness and self-esteem. Which one comes first? Does assertive behaviour produce a healthy self-esteem, or are people with healthy self-esteem assertive?

Both are true - so you don't have to wait till you have healthy self-esteem to begin being assertive.

I remember coming home one day from my first job, very upset.

I worked in a finance team and my work was part of a system. If the person ahead of me in the process didn’t do her work on time, I couldn’t complete mine on time.

I found that frustrating and stressful. I ended up trying to do both our jobs so I wouldn’t look bad.

About Alana Billingham

Alana Billingham

Alana is Skillset's managing director and has been with the company for more than 20 years.

She takes workshops on a wide range of topics and is at the leading edge in the world in teaching investigative interviewing.

Some of Alana's negotiation clients negotiate multi-million dollar deals. Others just need to sort out arrangements with their suppliers.

Alana has attended a master class on investigative interviewing the UK and keeps in touch with her classmates.


Interested in training in leading virtual teams?

We’ll show your leaders how to keep your virtual teams motivated and productive.

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Interested in training in investigative interviewing?

We’ll help your investigators use some simple techniques to uncover the useful, accurate information they need.

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Interested in training in negotiation?

We’ll show your negotiators a method used around the world in negotiations big and small. It’s very different from adversarial bargaining or mere compromise.

Learn more